A few things
to know.

Orders ship within 2–3 business days. Processing may take longer during sales and holidays. Our products are handmade in Florida.

We offer free standard shipping on eligible U.S. orders with a merchandise subtotal of $55 or more after discounts and before taxes. For orders under $55, shipping methods and charges are calculated by the carrier based on the destination and order details and are shown at checkout.

International orders: we also ship to Canada, the UK and most of Europe. Rates, duties and delivery estimates are shown at checkout.

Estimated delivery dates are shown at checkout. Carrier delivery dates are estimates and are not guaranteed. We are currently unable to ship to PO boxes or APO addresses.

Please review your shipping address before completing checkout. If an order is returned because the address is incorrect, incomplete, or undeliverable, the customer is responsible for the additional carrier charge to reship it.

If you don't absolutely love something you bought from us, email hello@westclay.com within 30 days of delivery and tell us what's going on. We'll make it right with a refund, an exchange or a different scent. In many cases we won't even need you to send anything back. Gift cards can't be refunded. See our Return and Refund Policy for details.

If tracking shows a problem or your order arrives damaged, email hello@westclay.com with your order number so we can review the issue and help.

For complete shipping terms, see our Shipping Policy.